The eClinicalWorks EHR has so many robust features, it can be daunting to select the products that best serve your practice. We find that many of our clients are unsure whether they use the optimal selection of eClinicalWorks EHR products, features, and integrations. The best starting point to leverage the maximum potential of the eClinicalWorks EHR is to determine your practice’s goals, workflows, and challenges. Whether you are implementing eClinicalWorks EHR for the first time or optimizing  features you’ve been using for a while, there are likely even more opportunities within eClinicalWorks that your practice can benefit from.

Below are the top eClinicalWorks EHR products and features we recommend using:

Patient Portal and Messenger: We find that outreach such as appointment reminders, follow-up notifications, the ability to view results, referrals and orders, view statements and make payments as well as utilizing Messenger campaigns increases medical office efficiency and streamlines workflow, not to mention, it helps improve patient engagement and satisfaction.

eClinicalWorks Cloud/Web Browser Version: In our cloud-based world, it is important that your staff be able to access your EHR, anywhere and anytime, securely. The eClinicalWorks web version allows users to access eClinicalWorks through the Google Chrome browser with some new features not available otherwise. 

eClinicalWorks App Versions: It is crucial that your providers and staff be able to access the EHR whenever and wherever eClinicalWorks’ app “eClinicalTouch” is an iPad app that allows users to view patient records refill prescriptions, document encounters, and appointments. The app is somewhat limited compared to the web/desktop version, it helps your providers and staff stay in touch and be productive. “eClinicalMobile” is another app that allows the practice to access patient data from a mobile phone, again somewhat limited, yet still providing important features, such as using “Speech” to transcribe your notes in eClinicalWorks.

P2P: P2P (peer-to-peer/provider-to-provider) is eClinicalWorks networking tool to connect providers in your community and across the country with secure messaging and sharing of patient records. It allows providers to share resources and records to increase patient continuity of care.

Televisits: In the current and post-COVID normal we live in, eClinicalWorks healow Telehealth Solutions is a must-have tool. Practices can leverage TeleVisits to deliver care via video visits in an entirely HIPPA-compliant manner.

Patient Education: eClinicalWorks offers many patient education products to assist providers in sharing clinically accurate and diagnosis-related documents to keep your patients informed, and improve patient outcomes.

Smart Search (IMO): Save time with eClinicalWorks IMO Smart Search which allows providers to quickly look up diagnosis codes encouraging accurate documentation.

ePrescribing, EPCS (electronic prescribe controlled substances) and APPRISS Prescription Drugs Monitoring Program (PDMP) Check: eClinicalWorks makes it safe and easy to comply with state requirements regarding prescribing prescriptions including controlled substances. APPRISS PDMP Check is an interface that can be used effectively and efficiently for this required Check, depending on the state, allowing the practice to verify patient use.

Interoperability Hub: In order to maximize continuity of care between facilities and comply with MIPS incentive requirements, eClinicalWorks offers interoperability tools. These include easy access to the nationwide Carequality and CommonWell networks which exchange data with more than 50 million practices and hospitals.

ePayment: eClinicalWorks and Transfirst have partnered to offer a digital payment solution to simplify the way you collect patient payments from the Patient Portal, within the appointment window or Payment posting window.

Clearinghouse Interfaces: eClinicalWorks interfaces with clearinghouses to help practices connect with payers to determine insurance eligibility before services are administered and seamlessly submit and track claims, which helps decrease A/R days and maximize claim reimbursement.

Population Health Solutions: eClinicalWorks offers CCM (chronic care management) to manage the CMS Chronic Care Management Program, CCMR to integrate actionable reporting and PHM (population health management) to activate various incentive programs.

Patient Satisfaction Survey: eClinicalWorks customizable patient satisfaction survey add-on allows practices to seamlessly send out surveys and collect patient satisfaction data.

Devices: eClinicalWorks integrates with a variety of medical devices ranging from blood pressure machines and thermometers to EKGs. These interfaces make it easy for your facility to import data into the system rather than manually entering it.


When you have a solid understanding of your practice’s current goals, workflows, and challenges, an eClinicalWorks optimization expert can help you create the optimal utilization of eClinicalWorks products, features, and integrations to drive efficiency and productivity in your practice.