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We consider support for every user an example of good customer service. This ensures that you know there is someone there to help with any issues you encounter.
This support goes beyond hardware problems and failures. Each customer is important to us, and as such we endeavor to resolve all issues you encounter (hardware or software), or point to the correct resource for help in resolving the issue. Help is Just a Few Clicks Away First Timer Users -- Important Note!
If this is your first time using the Help Desk system, you must take a few moments to completely fill out the registration form. Enter all of the information, or your support request may not be received by the Help Desk technicians, and you may not receive our reply. Be sure to monitor your mail! You will receive an e-mail message when you create a new ticket and every time we update it. Each e-mail will contain a link to your Help Desk Problem. Click the link to update the problem. Do not reply to the e-mail, as it is only an automated notification message. Give a useful description of your problem! Each case requires a subject and a description. It helps us to give you a fast, accurate response to your problem. | Good Problem Descriptions |
| Poor Problem Descriptions | | "Outlook says, 'POP3 server is offline.'" | | "It won't let me send e-mail." | | "Internet Explorer says, 'Page cannot be displayed." | | "It won't let me work." | | "eClinicalWorks pop-up says, 'Error retrieving counts.'" | | "It's broken. It kicked me out." |
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