Solutions

PSM staff have real-world experience with physician practices and clinics to help improve operations, workflow, medical records, customer service, patient engagement, staffing & cash flow.
 

Learn More

EMR/EHR Hosting

PSM has over 20 years of experience in hosting medical software applications for thousands of physicians and other healthcare providers throughout the United States.
 
 

Learn More

eClinicalWorks

eClinicalWorks is fully integrated, with end-to-end functionality between appointment scheduling, registration, clinical notes, patient portal, and billing, including e-prescribing, lab interfaces, mobile devices and more.

Learn More

Providing Technology and Practice Management Solutions for Physicians

PSM is proud to be providing services to our customers throughout the United States Since 1998

Need Help?

Help is Just a Few Clicks Away

We want you to feel that you know there is someone available to help with both simple and complicated issues.

Support goes beyond hardware problems and failures. Each customer is important to us, and as such we endeavor to resolve all issues you encounter (hardware or software), or point to the correct resource for help in resolving the issue.

Customer Support

Frequently Asked Questions (FAQ)

Is Accessing your EHR through the Cloud less expensive?

This is usually the case. For medical practices who buy their own servers, software licenses, set-up and maintenance—there is a big initial investment and a considerable expense each year thereafter, which can be avoided by using a Cloud provider. Those annual costs include hardware upgrades and replacement, warranties, additional IT support (beyond regular desktop support). Cloud-based services give you a fixed & predictable monthly cost with built-in equipment replacement, software upgrades and related support. Using the Cloud also allows for a quick and cost-efficient method to scale up when practices grow.

Is your Data Secure?

You always own your own data. Cloud providers store data for the medical practice, in compliance with HIPAA and HITECH laws and regulations. Information security includes the confidentiality, integrity, and availability of patient data and business intelligence. More sophisticated Cloud providers tend to maintain industry-specific security certifications or audit standards, such as SAE-16/18 audit standards or the HITRUST CSF, which encapsulates and normalizes NIST, ISO, HIPAA, HITECH, and other security frameworks. Meeting these standards and being certified or audited are typically much more time-consuming and expensive for medical practices that host their own software. In addition, the industry trend toward using the Cloud is driven in part by transferring risk to entities that are best positioned to manage it.

Is your Data backed up?

Efforts and outcomes related to data management, disaster recovery, off-site backup, recovery time objectives (RTO), and recovery point objectives (RPO) typically favor hosted solutions. A major advantage to using a Cloud provider is that the disaster recovery strategy is not subject to knowledge loss or procedural drift because of medical practice employee turnover or re-tasking. Also, automatic off-site backup is a standard feature of reputable Cloud providers. PSM’s back-up process is described in the HIPAA Statement of Compliance: http://www.psmnv.com/documents/download-info/psm-hipaa-statement-of-compliance/

Can you Access your Data whenever you want?

Yes, if you have access to the right browser and an internet connection. A benefit to Cloud computing is that real-time patient data is accessible from multiple locations for medical providers and staff. For medical practices with multiple offices, this is invaluable. Patient data stored on Cloud-based systems can be accessed from tablets, desktop computers and mobile devices, and is not dependent on a specific location or server. This holds true for patient portals, in which patients can access their information from a variety of locations. Cloud-based servers provide medical practitioners with the option to work from home or any other location outside of the office, using a secure connection. Access to date stored by PSM is available except during normal maintenance hours, usually late at night or very early morning.

About HITRUST csf Certification
HITRUST’s goal in advancing the healthcare industry’s protection of health information is the establishment of a practical way to validate an organization’s compliance with the ITRUST common security framework (CSF). The HITRUST CSF is an overarching security framework that incorporates and leverages the existing security requirements placed on healthcare organizations, including HIPAA, HITECH, NIST, FTC, CMS and relate state and third-parties.

The HITRUST CSF has been widely adopted by leading healthcare providers, payers and other stakeholders. Certification by HITRUST is a continuous process, so changes and improvements to the CSF are made as they are adopted, and included in HITRUST assessor reviews. To learn more about the HITRUST CSF, please visit:  https://hitrustalliance.net/hitrust-csf/

Proudly Serving Customers

Since 1998